PRIOR TO CLASS (ONLINE)
Please be sure to CHECK-IN ONLINE using the same username and password you used to register for class. At this point you will either be paying for class or just checking-in (Paid in Full/Prepaid Students). If your student is staying for sparring/specials, please be sure to pay the $3.00 upon check-in.
***Students not checked-in ONLINE will be counted as Absent (Paid in Full or Prepaid) or Not Paid (Weekly Pay Students) even if they show up for class in person. Parents will receive a text (if a number is provided) reminder before being marked Absent or Not Paid.***
- Click Here > ActivStars How to Check in Online YouTube Video < Click Here
AT LOCATION (ONSITE)
- All Students, Parents/Guardians, and guests STAYING for class will be temperature checked.
- VERY IMPORTANT! Please check in with the Parent Secretary upon arrival. This is to ensure that students are accounted for correctly. ***Students not checked-in in PERSON as well as ONLINE will be marked as Absent or Not Paid.***
- ABSENCES: Absences must be made up prior to the testing date for each location. All students must have perfect attendance prior to testing. Absences can be made up by doing the following:
- Come to an earlier class from the student’s regular class.
- Stay for an extra class.
- Use Specials or Sparring (Green Belt and above) class as a make-up at the student’s regular class price of $9.00 or $10.00
- Go to another location for class. Email/text me to find out more information.
- If a Parent/Guardian would like to stay for class, you may do so by signing a yellow form stating that you are a Parent Helper. Parent Helpers should be able to assist the instructor during class.
- The yellow sign sheet is asking for the parent/guardian information, such as Date Of Birth, not the student’s.
- Parents/Guardians staying in the class must be able to assist when Sensei Sean asks for Volunteers.
- Children that are NOT in the karate program are NOT ALLOWED in the gym during class. However, they are more than welcome to stay in the hallway with a Parent/Guardian.
- Students that are Not Paid for 3 weeks in a row will be prohibited from attending class until the balance has been paid.
- Please help us with keeping the location clean. Do not throw tissues or paper towels on the floor. Please do not make a mess in the bathrooms. We would appreciate your assistance with this.
STUDENTS
- Please be sure to BOW before entering the GYM (facing the gym/cafeteria)
- Please be sure to BOW before leaving the GYM (facing the gym/cafeteria)
- Please use "Yes, Sir" and "Yes, Ma'am"
ACTIVSTARS ATHLETICS SECURITY POLICY: We take great steps to provide the safest, uninterrupted learning environment for your child. Parents are invited to watch the first lesson and the awards program. Spectators are not permitted during regular classes as children get easily distracted and may not focus on the instructor's instructions. An environment with minimal distractions provides a better learning atmosphere.
* To prevent unwanted guests and strangers in the classroom, ACTIVSTARS ATHLETICS, our sponsors, and facilities require everyone to sign in on the forms provided. Parents are encouraged to volunteer as "Parent Helpers". Volunteers are needed in each class to assist the instructor. Parents, when volunteering as helpers, please read and sign the Parent Helper Sign-In Sheet located by the check-in box.
* At each class, Parent Helpers need to:
* Sign-In on the Parent Helper Form
* Be able to assist without distractions; do not have other children (younger or older siblings) with them. Children (not enrolled in our program) are not allowed to stay inside the facility.
* Wear a Parent Helper I.D. while assisting. Parent Helper I.D.s are issued upon check-in.
* Be willing to assist with class functions as directed by the instructor.
* Additional Parent Nights may be scheduled pending facility and sponsor approval; your instructor will communicate any additions directly.
* As a courtesy, we ask that additional children or guests brought to the facility during check-in and pick-up are always monitored by parents!
** Parents/Guardians PLEASE READ the attached Yellow Parent Helper Volunteer Release/Acknowledgement Form - the sign-in sheet will be available at the location upon check-in
MEDICAL CONDITION/DISABILITY: We encourage parents that have students with a serious medical condition or a disability to stay weekly with their child. Parents are also required to inform the instructor and fill out a Medical Disability Form.
YOUR CHILD'S SAFETY IS OUR #1 PRIORITY!
Please physically walk your child to and from the facility and teaching area; we do not want children going outside alone. Do not drop off your child and drive away without first ensuring that the classroom is open, and the coach is present. If you wait in your car during your child's class, please come inside 5 minutes prior to the end of class to listen to announcements and walk your child out to your car. Please explain to your child that he/she is required to wait in our holding area until you pick him/her up after class. All students are required to wait in a holding area; students will not be allowed to leave or wait outside! The exception to this rule applies only if a parent signs a Walker Release Form, giving the student permission to walk to and from class without an adult.
MAKE-UP CLASSES: We know that there may be times when your child cannot attend class. Missed classes can be made up by attending two classes back-to-back (their regular class and the class either before or after the regular class). Make-up classes must be either pre-paid or paid the day the make-up is done.
* Please inform the class secretary at the check-in table that your child will be taking (2) classes, and she/he will issue a make-up wristband to your student. Remember to tell your child when he/she is doing a make-up class!
CANCELLATIONS: There are times when we may have to cancel a class due to holidays, school conflict, or bad weather. If possible, an email or note is sent out the week before to inform you of the cancellation.
* In some cases, when possible, we will offer an online Zoom class, or the course will be extended.
* If your child misses a class, please check your email, or call the ACTIVSTARS ATHLETICS office or log-on to our website www.activstarsathletics.com to view missed class communication, class calendars, and other up-to-date information.
PERFECT ATTENDANCE: All missed classes must be made up BEFORE belt rank testing. Students without perfect attendance will receive a certificate and medal. Students may make the classes up the following semester, and test before the next scheduled test.
CLASS COMMUNICATION: ACTIVSTARS ATHLETICS communicates with parents and students through written communication, primarily through email. Please be sure that we have an updated email address in our records, or you will not receive these notices, and you could miss important class information. We will also occasionally send out text messages, notes, and fliers regarding upcoming events, class cancellations, etc.
PLEASE READ EVERY EMAIL or HANDOUT YOUR STUDENT BRINGS HOME FROM EVERY CLASS!
ACTIVSTARS ATHLETICS MERCHANDISE: ACTIVSTARS ATHLETICS merchandise is purchased at wholesale prices, and the savings are passed on to you. All merchandise is ONLY available for purchase online at www.store.activstarsathletics.com or at scheduled events.
* Students are encouraged to have a karate uniform (gi), which provides comfort and freedom of movement. White & Yellow Belts can purchase the beginner ACTIVSTARS ATHLETICS Gi/uniform. Green-Blue Belt students may upgrade their uniforms to the intermediate Gi/uniform. Advanced students Purple Belts & above may purchase the advanced Gi/uniform. All ACTIVSTARS ATHLETICS Gis are quality middleweight uniforms!
RETURNS & EXCHANGES: All claims and return requests must be made within ten business days of receipt of goods.
* Worn garments or garments with numbers or any other modifications, decorations, or customizations may not be returned.
* Any defective goods may be returned but must follow our 10-day return policy.
* No refunds are given for apparel or gear which has been worn or used.
* Please be sure to inspect your merchandise upon receipt of your order. We maintain the right to inspect the returned merchandise to determine whether replacement or adjustment is valid. If merchandise is returned after the 10-day inspection period, a 15% restocking fee will be applied.
REFUND POLICY: We do not give refunds for prepaid students after the third week of the semester. This is due to fixed insurance costs incurred by the fourth week. Any refunds after the third week of the semester will be issued as class credit vouchers. Registration fees and classes already attended will not be refunded. Refund requests must be submitted through email to the Accounting Department, accounting@activstarsathletics.com. Merchandise must be returned to the ACTIVSTARS ATHLETICS office. Refunds may take as long as 3 weeks to process.
